Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day money-back guarantee on all products. 
 
Conditions for Refund: 

1. To initiate a refund, you must notify us within 30 days of the purchase date
2. The product must be returned to us in its original condition and packaging 
3. A proof of purchase is required for all refunds. This can be in the form of a receipt, order confirmation email, or any other documentation provided at the time of purchase. 

Process for Refund: 

1. Please contact our customer service team at admin@berber.co.uk to initiate the refund process. 
2. You will be responsible for the cost of return shipping, unless the product is being returned due to a defect or error on our part 
3. Once the returned product is received and inspected. The refund will be issued to the original method of payment.